Thursday, December 3, 2009

Installing VisualText: A hiccup or two

One common question about the install is whether a serial number is needed. By default, it's filled in with a zero. The answer is NO, you don't need a serial number for the free download. If you can't proceed, just fill in ALL the fields of the dialog box, including company name. Then the NEXT button should light up.

A second issue is that for some people, the installation program doesn't seem to work. At one stage, it may sit for a minute or two, so be patient. But a few people report that it truly hangs. In those cases, contact us (info@textanalysis.com or support@textanalysis.com), and we can get you a different installation program.

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